Last updated: October 27, 2025
At WatchLuxe, we understand that circumstances change. You may cancel your order under the following conditions:
Orders can be cancelled before they have been shipped. Once an order is marked as "Shipped," it cannot be cancelled.
Orders that have already been dispatched or are in transit cannot be cancelled. In such cases, you may return the product after delivery as per our return policy.
Log in to your account and check if your order status is "Processing" or "Confirmed." If it shows "Shipped," cancellation is not possible.
Email us at najarkamran212@gmail.com or call +91 84930 92218 with your order number.
Once we process your cancellation request, you'll receive a confirmation email within 24 hours.
If your order is successfully cancelled before shipment, you are eligible for a full refund.
Please note that shipping charges are non-refundable. If you paid for expedited or premium shipping, those charges will be deducted from your refund amount. Only the product cost will be refunded.
Example:
Once your cancellation is approved, refunds are processed as follows:
* Refund timelines may vary depending on your bank or payment provider.
If you've received your order and wish to return it:
To initiate a return, please contact us at najarkamran212@gmail.com with your order number and reason for return.
The following items cannot be returned or refunded:
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund (including shipping charges) at no additional cost to you.
For cancellations, refunds, or returns, please reach out to our customer service team:
Email: najarkamran212@gmail.com
Phone: +91 84930 92218 | +91 78894 71244
Hours: Monday-Saturday, 10:00 AM - 7:00 PM IST